Return Policy

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Elegantsrstore is committed to ensuring your satisfaction with our wall decor services and products. This Return Policy outlines the terms and conditions for returns, refunds, and cancellations.

Return Period

For physical products, you have 30 days from the date of delivery to request a return. For custom installation services, cancellation requests must be made within 7 days of the initial consultation or before work begins, whichever comes first.

All return requests must be submitted in writing to our customer service team. The return period begins on the date you receive the product or the date the service contract is signed.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original, unused condition
• All original packaging, tags, and documentation must be included
• Items must not show signs of wear, damage, or alteration
• Proof of purchase (order number or receipt) must be provided
• Items must be returned in a condition suitable for resale

We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee for items returned in less than perfect condition.

Cost of Return Shipping

If you are returning an item due to our error (wrong item, defective product, or damage during shipping), we will cover the cost of return shipping. In all other cases, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping if you choose an uninsured shipping method.

Return shipping costs will be deducted from your refund unless the return is due to our error.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team via email or phone to request a Return Authorization (RA) number
2. Provide your order number, reason for return, and any relevant photos if the item is damaged
3. Once approved, you will receive an RA number and return shipping instructions
4. Package the item securely in its original packaging, including the RA number on the outside of the package
5. Ship the item to the address provided in your return instructions
6. Once we receive and inspect the returned item, we will process your refund within 5-10 business days

Please do not return items without obtaining an RA number, as unauthorized returns may be refused or delayed.

Non-Returnable Items

The following items and services are not eligible for return:

• Custom-made or personalized items that were created specifically for you
• Items that have been installed, used, or altered
• Items damaged due to misuse, accident, or normal wear and tear
• Digital products or downloadable content
• Items purchased on clearance or final sale
• Services that have already been completed or partially completed
• Items returned more than 30 days after delivery

General Legal Requirements

This Return Policy complies with applicable consumer protection laws, including:

• California Consumer Legal Remedies Act
• Federal Trade Commission regulations regarding mail order sales
• State-specific consumer protection statutes

If you are located outside the United States, local consumer protection laws may provide additional rights that are not affected by this policy.

We reserve the right to modify this Return Policy at any time, but such modifications will not affect returns initiated before the policy change.

Order Cancellation Policy

You may cancel your order before it ships or before services begin without penalty. Once an order has shipped or services have commenced, standard return procedures apply.

For custom orders, cancellation must be requested within 48 hours of order confirmation. After this period, a cancellation fee of 25% of the order total may apply to cover design and material costs already incurred.

To cancel an order, contact our customer service team immediately with your order number. We will process the cancellation and issue a refund to your original payment method within 5-10 business days.

If your order has already been shipped, you may still cancel, but you will be responsible for return shipping costs as outlined in the Return Conditions section.

Refund Procedure

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us immediately.

Refund amounts will equal the purchase price minus any applicable restocking fees, return shipping costs (unless the return is due to our error), and any discounts that were applied to the original purchase.

For partial returns of multi-item orders, refunds will be calculated based on the individual item prices and any applicable discounts.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Elegantsrstore
7883 N Blackstone Ave, Fresno, CA 93720, United States
Phone: +1 559 440 0111
Email: message@elegantsrstore.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, to assist with your return requests.